Late post from the Forrester Marketing Forum Conference I attended a couple weeks ago. The topic was “Customer Engagement”, which is heralded by many publications as the new marketing buzzword. I love buzzwords…they get buzz! Which gets people talking, which gets people trying things, which causes failures, which creates learning, which (hopefully) creates better companies. I digress. The primary research and paper behind customer engagement was conducted by Brian Haven, who’

Every year Bert Decker (disclosure: my father), Chairman of Decker Communications, publishes his Top 10 Best and Worst speakers of the year. The top 3 speakers of 2007 are: Gov. Mike Huckabee Dr. Mehmet Oz Al Gore Click here to see all Top 10 Best Speakers The 2007 worst three speakers are: Attorney Alberto Gonzales Michael Vick Robert Eckert (Mattel Chairman) Click here to see all Top 10 Worst Speakers Bert Decker is a national communications expert, best selling author a