Apr 23, 20084 minThe Gap in Customer EngagementLate post from the Forrester Marketing Forum Conference I attended a couple weeks ago. The topic was “Customer Engagement”, which is...
Oct 13, 20071 min10 Rules to Live By (Deborah Schultz)I was at the Forrrester Consumer Forum last week. The topic of the conference was social technologies. At a place like that you meet...